Frequently Asked Questions

100% Guarantee

If there is bad weather on the day of your event, we will give you the option to cancel your rental for a 100% refund (you get a 100% refund if we have to cancel it). If you want to take the risk and we drop it off, then no refund is given.

Do you require a deposit? When is the payment due?

We actually give our customers the option of how they want to pay and each way has their own perks.
50% deposits: If paying a 50% deposit for your rental, the remaining 50% is due before delivery of your item. In the event it rains, the 50% deposit will be credited to your account for another rental within 90 days. You can make the final payment before the event by cash, check, or credit card (credit card must be paid before delivery).
Full Payment: If paying the full amount in the event of a rain delay, we will refund 100% of your payment. This ensures our customers have peace of mind with their rentals when making the full payment.

What Is your Cancellation Policy?

To cancel or reschedule, sufficient notice must be given – at least 72 hours prior to the start of your event because we may still be able to get that bounce house rented on that day. Cancellation of events with less than a 72-hour notice will result in a 25% cancellation fee. Cancellation after set-up has begun forfeits any refunds, discounts or rain checks. Any rescheduled event is subject to the availability of activities at the time of notification of postponement. If the weather forecast is questionable (i.e. it’s cloudy and rain is a possibility) for the time of your event, we can still set up if you choose, however no refunds, discounts or rain checks will be given if the weather turns. For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or higher), or other weather-related issues. If we cancel the rental, we will refund 100%.

How far in advance can I reserve a bouncer or slide?

If you’re looking to secure a bounce house for a future event, the sooner you reserve it the better. This way you can be sure that it’ll be available on the date you need it and won’t be double-booked.

Do you deliver & setup?

Yes, we deliver and set up all of our party rentals. We generally set up at least 1/2 hour prior to your event, and up to 4 hours before, depending on the size of the rental. Our setup process usually takes about 30 minutes. During this time, we inspect the rental for cleanliness and safety. Once your party is over, we come back within 4 hours to take the unit down. This service is included in the rental cost. However, we cannot set up at apartments or any other rental communities for insurance and safety reasons.

Where do you deliver?

FREE delivery to most homes is within the cities of:
Grand Rapids
Byron Center
East Grand Rapids
Forest hills

Delivery to all areas not always available.

Is there an extra charge if I have my party at a park?

We charge $50 for all rentals at locations other than a home. Before you reserve your birthday party rental with us, please call the park of your choice to reserve a pavilion. Make sure to check if power will be available and get the park’s email address so we can forward our insurance information. We need an hour window before and after the event for drop off and pick up. The renter must be present at all times while the rental is at the park.

Can I pick the unit up?

Our staff is required to deliver and set up each unit for the safety of the participants and to insure a quality functional unit.

What should we do to get ready for our moonwalk rental?

The first thing I like to tell people is, “measure.” Make sure you know where you want your moonwalk rental, and make sure there is enough room. Also, make sure your outside plug is working or an inside plug we can run a cord to thru a window or under a door. We need the correct amount of electric outlets on separate breakers within 100 feet minimum. The second thing is, mow your lawn 1 or more days before, not the same day or the morning. It will help keep the moonwalk clean for your kids’ enjoyment. Also, please make sure that your yard area is clean, kill any red ant in area and free of debris…especially “doggie debris”, sticks, and rocks. Please turn off your sprinkler system before we arrive and for the duration of your party. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.

What type of surface can the bouncer be setup on?

We can set up on most surfaces as long as it is level. Grass is best however, we will setup on concrete or asphalt with advance notice. Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the bounce site. Please do not run sprinklers or mow lawn the same day in the setup area.

Can inflatables be setup indoors?

Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.

What are my responsibilities during the party?

You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.

How long can I keep the inflatable?

Included in your rental price we guarantee your rental will be setup and ready for use for at least 6 hours. We do our best to give you as much time as possible. If you would like to reserve a Jumper for an extended length of time, we will be more than happy to accommodate you on a pro-rated basis provided we can work it around our other reservations. For each additional guaranteed hour after the free 6 hours, there will be 5% fee. Every reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule.

Can we keep the moonwalk overnight?

If you are having a night party you may be able to keep your moonwalk rental overnight if the unit will be in a secure location to avoid damage. Weekend rentals are available from Friday night until Sunday afternoon or weekday Monday thru Friday. 2nd day rentals are discounted 50% and will be dropped off by noon on day one and picked up after 5pm on day two. Please call our office to discuss any delivery schedule issues.

How many kids can be in the Jumper at one time?

As a rough average, there can be six to seven kids jumping together but it really depends on the size of the children. What keeps the moonwalk the safest is to separate big kids from little kids.

Are your units safe?

Yes! Your child’s safety is our number one concern. We chose our units because of their safety features. They are constructed of industry standard vinyl, fire retardant, and include an inflated safety ramp/step. Each unit is equipped with blowback valves on our blowers, and has emergency exits. We tie down the units using the appropriate stakes (18 inch) and/or Sandbags. Remember, ADULT SUPERVISION IS A MUST! This will insure that a few simple rules are followed and everyone has a FUN & SAFE time! There should be no problems as long as you adhere to the safety and operating instructions.

Is there a cleaning charge?

No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $50 to $200 will be required (Examples: Silly String, Food, Gum, Rust Stains from water pump, marker or paint)

Is there an extra charge for holiday weekends?

There is no extra charge for holiday weekends events, however some specials may not apply.

Do you offer any Discounts?

YES!! We offer Military, first responder, and healthcare professional % discounts.
To receive the 5% discount, your Military, first responder or healthcare id and another form of id with the same party address shown must be emailed, faxed or text to us at least 24 hours before your event.

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